Overview
As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. You may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments. Your goal is to provide excellent customer service and ensure customers leave happy with eyewear that fits properly and meets their vision needs.
You’ll play a key part in Vision Express' mission of helping customers to “See More and Be More” by providing tailored and effective service to help customers maximise their visual potential and enhance their lifestyle. We are open to discussing flexible working options to fit around your ideal week.
What we’re looking for
* Provide excellent customer service with the ability to offer personalised assistance and address customer needs and concerns
* Great communication and rapport-building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
* Ability to work as part of a team across the store
* Ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge of optical products and services (frames, lenses, contact lenses) and the ability to inform customers and promote products to help meet store targets
* Maintain a visually appealing store environment in line with store marketing guidance
Benefits and rewards
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life assurance - 2 x basic annual salary
* Free eyewear annually from day one of joining
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts for friends and family
* Employee Assistance Program for confidential support
* 33 days annual leave (increasing with length of service) with option to buy or sell holiday
* Flexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness, Dental Plan)
* Opportunities to join company-wide communities and peer-to-peer knowledge sharing
* Flexible lifestyle benefits (Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work)
* And more
About Vision Express
Vision Express has over 550 stores across the UK and Ireland. We are part of the EssilorLuxottica family, a global leader in lenses, frames and sunglasses with brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples.
Legal and Other
Referrals increase your chances of interviewing at Vision Express. Location information for various roles (Newport, Cardiff, Bristol, Nailsea, Abergavenny, Caerphilly) and related opportunities are listed as part of the job postings. This description does not imply a guarantee of any specific role or location.
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