Role Overview:
We are looking for a skilled Datacentre Engineer for a leading IT service provider to provide crucial support for hardware maintenance and troubleshooting across the datacentre. This is a great opportunity for someone with experience in a datacentre environment who enjoys problem-solving, working in a team, and providing top-tier technical support.
The role will involve 3rd level hardware break-fix services and a full IMAC (Install, Move, Add, Change) service. You'll also be providing smart hands support for IT security and tape management services. This position is based in Macmerry, East Lothian, and candidates should be within easy commuting distance.
Key Responsibilities:
1. 3rd Level Hardware Break-Fix: Provide troubleshooting and repair for HPE X86 estate hardware across the datacentre.
2. IMAC Services: Handle the installation, decommissioning, and moves of hardware across the datacentre facilities, using tools like Part Surfer, Intelligent Provisioning, CMDB, and ServiceNow.
3. Smart Hands Support: Assist IT Security teams with troubleshooting, replacing hardware units via the RMA process, and configuring replacements to enable remote access for security operations.
4. Tape Management: Eject and load tapes for the remote backup team, ensuring accurate backups and storage.
5. Occasional Travel: You may be req...