People and Culture Advisor
This role is critical in partnering closely with the Brand Manager and Above Store Leadership Team to build capability, strengthen leadership confidence, and enable high‑performing teams. Embedded in day‑to‑day operations, the advisor ensures leaders are equipped to deliver exceptional guest experiences through confident, capable people leadership.
Purpose of the Role
In a fast‑paced, customer‑focused environment, the People and Culture Advisor goes beyond traditional HR support to act as a trusted advisor. By translating operational pressures—such as peak trading, staffing challenges, and service standards—into practical people solutions, the advisor drives performance, engagement, and retention.
Key Responsibilities
Strategic Partnership with Operations
* Partner closely with the Operations Team to ensure strategic alignment
* Provide pragmatic, real‑time advice that supports operational decision‑making in a fast‑moving environment
* Embed people strategies into daily operations to enhance team performance and guest experience
Building Capability
* Support leaders to identify capability gaps that impact service standards, team performance, and efficiency
* Design and deliver practical development initiatives focused on enhancing the employee relationship
* Support managers in developing their teams through coaching, feedback, and structured performance conversations
Strengthening Leadership Confidence
* Act as a trusted coach to the Above Store Leadership Team and General Managers, building confidence in managing people day‑to‑day
* Equip managers with simple, practical tools to lead teams effectively on the floor
Employee Relations & Advice
* Provide expert, timely advice on employee relations matters in a high‑volume, fast‑paced environment
* Support managers to handle issues confidently and consistently, including absence, performance, and conduct
* Ensure approaches are fair, compliant, and protect both the business and employee experience
Performance & Engagement
* Support the delivery of performance practices that drive accountability, service standards, and consistency
* Use people data (e.g. turnover, absence, engagement) to identify trends and inform action
* Champion a positive, inclusive culture where all employees feel motivated and supported to achieve success
Key Relationships
* Brand Manager
* Area Managers
* General Managers
* People and Culture Team
* Restaurant Teams
Skills and Experience
* Proven experience in a generalist HR or People & Culture role, ideally within hospitality, retail, or other fast‑paced service environments
* Strong understanding of the challenges of high‑volume, shift‑based operations
* Demonstrated experience coaching frontline managers and supervisors
* Sound knowledge of employment law and HR best practice
* Ability to balance commercial priorities with people‑focused outcomes
Key Behaviours
* Calm and pragmatic under pressure
* Highly approachable and visible within operations
* Confident communicator who can challenge constructively
* Solutions‑focused with a hands‑on approach
* Resilient and adaptable in a fast‑paced environment
* Influencing stakeholders to make better decisions
Success Measures
* Increased confidence and capability across the leaders in the business
* Improved team stability, reduced turnover, and better retention
* Positive impact on guest experience through stronger people leadership
* Effective and timely resolution of people issues
* Strong alignment between people initiatives and operational performance
This role is ideal for someone who thrives in a fast‑paced hospitality environment and enjoys working side‑by‑side with operational leaders to make a tangible impact on both people and guest experience.
Compensation: Competitive salary
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