Job Specification: Resident Liaison Officer (RLO) Location:
Based in the Stevenage to Kings Cross are Contract Type:
Long term Temporary (potential for perm) Rate:
£17 - £22 per hour Fuel Allowance:
Paid at 45p per mile The Opportunity An immediate opportunity is available for a proactive and experienced
Resident Liaison Officer
to join a temporary contract with
Origin Housing. The role is focused on a variety of internal works, including a comprehensive Kitchen, Bathroom program. You will be responsible for managing resident communication and ensuring the smooth delivery of works across a broad geographic area. Due to the size of the patch, which spans from
Stevenage to Kings Cross, this is a mobile role that requires daily travel. You will need to travel frequently to and from properties to engage directly with residents. Key Responsibilities Resident Communication:
Serve as the primary point of contact for residents, visiting properties to provide updates and manage expectations regarding all aspects of the K&B programme.
Logistics and Coordination:
Work closely with the project management team and contractors to coordinate access, schedule works, and ensure timely completion with minimal disruption to residents.
Issue Resolution:
Proactively identify and resolve resident queries and concerns with a professional, compassionate, and solution-oriented approach.
Documentation:
Maintain detailed and accurate records of all resident interactions and project milestones, providing regular progress reports.
Stakeholder Engagement:
Act as a key link between residents, the project team, and the client, fostering positive relationships and ensuring project goals are met.
Candidate Profile Experience:
Proven experience as a Resident Liaison Officer, with a strong background in K&B or similar internal works projects.
Flexibility & Mobility:
A full UK driving license and your own vehicle are
essential. You will receive a fuel allowance paid at
45p per mile. You must be comfortable with extensive daily travel covering a large area.
Location:
The ideal candidate will be based in the North London or Stevenage area to facilitate efficient travel across the patch.
Interpersonal Skills:
Exceptional communication skills and a friendly, empathetic demeanour are crucial for building trust and rapport with residents.
Organisational Skills:
The ability to manage multiple tasks and prioritise effectively in a dynamic, fast-paced environment.
Salary & Benefits Rate:
£17 - £22 per hour
Fuel Allowance:
Paid at 45p per mile
Contract:
Temporary until Christmas, with a strong possibility of extension
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