Company Operations Administrator | International Business, Customer Relationship Management
Company Description
Photuris is a Fire and Security company located in Dinnington, dedicated to ensuring customer satisfaction through a range of services including fire alarm servicing, fire alarm systems design and installation, fire extinguisher maintenance, emergency lighting, security systems maintenance, CCTV maintenance, access control, and fixed wire testing. Our professional approach prioritizes the safety and security of our clients' premises.
Purpose of Job:
To efficiently link between the service and rail departments to provide effective assistance to the day-to-day management of these departments.
Principle Accountabilities:
Front line service desk, managing calls and enquiries by phone and email.
Co-ordinating maintenance and breakdown jobs with the Service Managers.
Maintaining the Gantt schedule.
Organising customer training.
Arranging accommodation for the engineers where required.
Detailed Responsibilities:
* Responding to incoming service desk calls and emails from customers.
* Dealing with engineer call out requests, liaising with both the Service Manager and Projects Manager when necessary.
* Planning and scheduling of engineers for maintenance visits and repair jobs.
* Day to day communication with engineers and customers, working closely with service managers and supervisors.
* Reviewing and co-ordinating all completed service engineering paperwork.
* Arranging quotes, raising all necessary paperwork and sending to clients if requested.
* Generating purchase order numbers for suppliers and engineers when requested.
* Supporting team members when required and undertake any other tasks that may be required.
Required Experience, Knowledge, Qualifications and Training:
At least four years experience in an administrative role, with an appreciation of the fire & security industry.
Excellent communication skills, both written and verbal.
Good administration and IT skills.
Excellent accuracy and attention to detail.
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