About the Company
We are working with a UK manufacturer of low and medium voltage switchgear and power distribution systems, supplying high‑quality electrical solutions to industrial, commercial, and infrastructure sectors. With a strong reputation for innovation, reliability, and technical excellence, we provide bespoke switchgear assemblies, control panels, and power distribution products to customers across the UK and internationally.
Key Responsibilities
Sales Support & Administration
* Prepare and issue customer quotations for switchgear assemblies, control panels, and related products.
* Process customer purchase orders and ensure all documentation is complete and accurate.
* Liaise with engineering and production departments to confirm technical details, delivery schedules, and specifications.
* Maintain and update CRM and ERP systems (e.g., Salesforce, SAP, or similar) with order details and customer communications.
* Generate and distribute weekly/monthly sales reports and forecasts for management review.
Customer Service
* Act as the key point of contact for clients, contractors, and distributors regarding product information, lead times, and order status.
* Support the external sales team by following up on quotations and providing timely updates to customers.
* Assist with handling warranty claims, returns, and after‑sales service queries.
* Maintain strong relationships with customers to ensure a high level of satisfaction and repeat business.
Internal Coordination
* Work closely with engineering teams to ensure that technical and commercial requirements are aligned.
* Communicate with procurement and logistics teams to coordinate delivery schedules and stock availability.
* Support the preparation of project documentation, technical submittals, and tender responses.
* Assist in planning customer visits, trade exhibitions, and internal sales meetings.
Experience
* 2+ years’ experience in a sales coordination, internal sales, or commercial support role.
* Experience working with M&E contractors, consultants, or OEMs would be advantageous.
Skills
* Strong organizational and multitasking ability.
* Excellent written and verbal communication skills.
* Proficient in Microsoft Office Suite (Excel, Word, Outlook).
* Experience using ERP or CRM software (SAP, Salesforce, or similar).
* High level of accuracy and attention to detail.
* Ability to prioritize workload and meet deadlines in a fast‑paced environment.
Personal Attributes
* Customer‑focused with a professional and proactive approach.
* Strong problem‑solving and coordination skills.
* Team‑oriented with the ability to collaborate across departments.
* Technically curious and eager to develop product knowledge in electrical systems.
* Dependable, organized, and adaptable to changing priorities.
Benefits
* Competitive salary (dependent on experience).
* Company pension scheme.
* 25 days annual leave plus bank holidays.
* Ongoing training and professional development opportunities.
* Potential for progression within the Sales or Technical teams.
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