Leasehold Officer Tower Hamlets, London Full Time Temporary Are you an experienced Leasehold or Collections Officer with a strong background in service charge recovery? A Local Authority in Tower Hamlets is seeking a skilled Leasehold Accounts Officer to join their Leasehold Services team and play a key role in maximising income and supporting residents. THE ROLE As a Leasehold Officer, you will be responsible for managing a portfolio of leasehold accounts, ensuring the effective recovery of service and major works charges while maintaining high standards of customer service. Proactively recover arrears through prompt action and legal proceedings Reconcile leaseholder accounts and investigate financial discrepancies Respond to enquiries from leaseholders and third parties within set timescales Promote available payment methods and provide debt advice Submit and enforce County Court applications and attend hearings when required Maintain up-to-date leaseholder records and manage document archiving Work collaboratively with internal teams and partner agencies to support vulnerable residentsTHE CANDIDATE The ideal candidate will have previous experience working in a collections or leasehold income role within a local authority or housing organisation. Demonstrated experience of managing leasehold service charge collections Proven track record of working in performance-driven and customer-focused environments Confident in preparing l...