?? Customer Support Engineer
?? Location: Aberdeen?? Salary: £35,000 – £40,000?? Contract: Permanent | Occasional UK & international travel
Join a world-class technical support team delivering first-line assistance to customers and engineers across the globe. If you're a problem-solver with a passion for tech and customer service, this is your next move.
?? What You’ll Do:
* Provide first-line technical support for hardware, software & firmware issues
* Log and manage support cases via CRM
* Liaise with engineering teams to resolve complex queries
* Support offshore engineers and customer site visits
* Assist with demos, training, and product documentation
* Maintain accurate product and customer data
* Occasionally travel to customer sites and offshore vessels
? What You’ll Bring:
1. HNC/HND in Electrical or Electronic Engineering (or equivalent)
2. Experience in technical support, fault diagnosis & customer service
3. Familiarity with test equipment (oscilloscopes, multimeters, etc.)
4. Strong communication, prioritisation & problem-solving skills
5. IT literacy and CRM system experience
6. A proactive, detail-focused, and team-oriented mind...