Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding Deputy General Manager with a love for giving guests elevated experiences, imparting their knowledge and passion for amazing food, wine and cocktails on a beautiful roof terrace.
Lillie's is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia.
The Role
As Deputy General Manager, you will be key to the running and success of Lillie's, from guest journey and team training to owning and managing the P&L. Our Deputy General Managers are proactive, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue‑driving through innovative ideas and continuous development of your team.
* Own and manage the P&L, ensuring financial targets are met and KPIs across finance, people, compliance and stock management are achieved.
* Lead guest–focused shifts, managing atmosphere, standards and compliance while ensuring safety for guests, staff and the venue.
* Coach, mentor and inspire the team, providing clear feedback, career pathways and encouraging continuous development.
* Maintain compliance and actively promote completion of online training, daily/weekly checks and best practices.
* Obsess over service standards and deliver nothing short of excellence.
* Communicate with impact – clearly, effectively, and with intention – ensuring the team understands the bigger picture and their role in the company’s success.
* Work collaboratively with the General Manager, Head Chef and other stakeholders to achieve venue success.
* Take full ownership of all KPIs, including financials, people, compliance, stock management and guest experience.
* Have experience in fresh produce restaurants and wine bars, with a WSET Level 2 or above.
* Bring pure passion for hospitality and giving guests a wonderful time.
* Adapt, evolve and thrive in a changing environment, embracing challenges.
Who You'll Be
* Proven leader with experience in a premium restaurant or wine bar.
* Loves intimate dining experiences and unique guest interactions.
* Energy, passion and resilience – thrives under pressure and leads by example.
* Structured mindset – sets clear expectations and empowers the team.
* Obsessed with communication – constantly speaks to the team, shares the bigger picture, and explains why their roles matter to the company’s success.
* Engaged in Incipio culture, living and breathing our values.
* Curiosity and courage – continuously questions, improves and innovates.
* Knowledge of British produce, champagne and wine desirable.
* Fun, capable of integrating seamlessly into Incipio’s culture.
Benefits & Best Bits
* Vitality Package: Dental, Optical and Health insurance.
* Gym membership discounts and other rewards.
* Self Space: Free therapy access.
* Career growth opportunities; potential 10% bonus capacity paid annually.
* Company awards and events.
* Sickness & Compassionate Pay.
* Incentive trips (wine trips to Portugal, ski trips to France).
* Enhanced maternity, paternity and adoption leave.
* Incipio FC and seasonal socials.
* 50% discount on food and drink in all venues.
* Additional holiday after 2 years continuous service.
Incipio & Inclusivity
We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences and perspectives; regardless of race, gender, age, disability, religion, sexual orientation or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!
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