1/2 Line IT Support Engineer - MSPSt. Albans - Office-based with regular site visitsSalary - £30,000 DOELooking to grow your MSP career in a role that gives you real variety?A growing Managed Service Provider is looking for a 1/2 Line IT Support Engineer to join their team. You'll be based in their St. Albans office for the majority of the week, with regular client visits in central London - all travel costs covered. Flexible working hours available (e.g. 8am-5pm, 9am-6pm etc).This is a hands-on role for someone with MSP experience who takes ownership of their tickets, works well under pressure, and genuinely enjoys solving problems. You'll be part of a supportive team where your development is actively invested in - including funded certifications.Please note: a full UK driving licence and access to a car are required for this roleResponsibilitiesDay to day, you'll be:Delivering high-quality remote and on-site support across a range of technical issues and platforms.Taking ownership of incidents from assignment through to resolution, ensuring SLAs are met.Troubleshooting applications, networks, and infrastructure issues for a varied client base.Supporting, training, and mentoring junior team members where needed.Attending London customer sites 1-2 days per week to provide on-site support (travel expenses covered).What We're Looking ForEssential experience:MSP background - essential.Microsoft 365 - tenant migrations, Exchange, SharePoint, Azure AD/Entra ID, Intune/Autopilot, Conditional Access, MFA, and end-to-end deployments.Windows Server 2016+ and Windows 11 Pro / macOS desktop support.Active Directory administration, VMware, and Hyper-V.Networking troubleshooting - TCP/IP, DNS, VPN, UniFi, DrayTek, Fortigate.Email security solutions and online backup / disaster recovery.A hands-on, problem-solving approach with a calm head under pressure.Full UK driving licence and access to a vehicle.Beneficial (not essential):Experience with Atera RMM (the MSP's internal tooling - full training provided).IT certifications such as CCNA, or CompTIA.Azure or Microsoft certifications (AZ-900, MS-900 etc.).What You'll GetUp to £30,000 salary (DOE)Office-based role with London client site visits 2 days per week - all travel paid28 days annual leave (including Bank Holidays). Funded certifications - including AZ-900, MS-900, and morePension schemeA growing MSP where your progression is taken seriouslyIf you're an MSP-experienced engineer who wants variety, development, and a team that backs you - this is worth a conversation.Interested?Don't worry if your CV isn't fully up to date - reach out to Recruitment dot com for a confidential chat.Key words: 1st Line, 2nd Line, IT Support Engineer, MSP, Managed Services, Microsoft 365, Intune, Azure, Windows Server, Active Directory, Entra ID, UniFi, Fortigate, DrayTek, VMware, Hyper-V, London, Hertfordshire, St Albans, Stevenage, WelwynCircle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment, Twitter and LinkedIn - Circle Recruitment.