Step into a role where your technical skills and people-first mindset truly make a difference. As a Service Desk Engineer you’ll be the first point of contact for IT support across PortmanDentex helping colleagues resolve issues quickly and confidently. You’ll take full ownership of tickets ensuring every interaction is handled with care and professionalism all while keeping systems running smoothly and meeting service standards.
You’ll be part of a fast-paced friendly team that’s passionate about delivering great service and building strong relationships. With exposure to a wide range of technologies and the chance to get involved in exciting deployment projects this is a fantastic opportunity to grow your skills and make a real impact. If you’re someone who thrives in a collaborative environment and enjoys helping others we’d love to welcome you aboard.
Qualifications
* You’ve spent at least two years thriving in a fast-paced Service Desk environment confidently handling 3,504–6,000 tickets a week.
* You bring a strong grasp of incident and problem management always aiming for smooth resolutions and happy users.
* You’re experienced with helpdesk platforms and know your way around Active Directory Microsoft 365 Windows 10 / 11 antivirus tools MDM systems and both server and desktop support.
* You’re comfortable with basic network troubleshooting and can quickly get to the root of connectivity issues.
* You understand the importance of asset management and keep things organised and accounted for.
* You communicate clearly and kindly whether documenting solutions or translating tech speak into everyday language for colleagues.
Additional Information
In addition to a competitive basic salary our benefits also include :
* GDC Indemnity and CPD costs fully covered
* Wellbeing Support : 24 / 7 Employee Assistance Programme and GP service plus an in-house Mental Health First Aider programme
* Additional Reward : bonus scheme based on practice performance
* Extra Leave : Birthday off and option to buy 3 more days
* Family Support : Enhanced maternity / paternity leave
* Financial Security : Life assurance and pension scheme
Application process
When you click apply well just need your CV and contact details along with the answer to four quick questions and your application will be complete! You’ll get a response as quickly as we can whatever the outcome of your application.
Ready to join us Click apply to take the next step in your career.
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We are an equal opportunity employer and value diversity equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race religion or belief sex sexual orientation gender reassignment pregnancy or maternity marital or civil partner status disability age or nationality.
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