The Role: Head of Bookers
Location: North London
Salary: GBP 60,000
Sector: Serviced Accommodation
This is a great opportunity for someone coming from a sales and business development background in the accommodation space. We’re looking for a commercially astute, strategic, and sales‑driven Head of Bookers to join our senior team and help drive business growth over the next five years. This is a pivotal, hands‑on leadership role for someone who thrives in a fast‑paced, results‑focused environment with plenty of autonomy.
About The Role
You’ll lead the Bookings Teams and function, optimising enquiry handling, conversion rates, and revenue performance across all channels. Managing and developing a growing team of Booking Executives, you’ll own the full enquiry‑to‑booking journey and ensure a best‑in‑class customer experience. Reporting to the Commercial Operations Director, you’ll play a key role in building scalable processes, improving systems, and shaping the commercial strategy as they continue to expand nationwide.
Key Responsibilities
* Lead, coach, and develop a high‑performing sales team to exceed conversion and revenue targets.
* Drive continuous improvement across enquiry handling, response times, and sales conversion rates.
* Analyse performance data to identify trends and optimisation opportunities.
* Maintain and refine booking systems, SOPs, and workflows for efficiency and scalability.
* Manage and grow relationships with external partners and distribution channels.
* Collaborate with internal teams to enhance digital and website performance from a conversion perspective.
Skills And Experience
* Proven experience in a sales‑led bookings or reservations role, ideally within hospitality or accommodation.
* Strong leadership and people management experience.
* Commercially minded, target‑driven, and data‑savvy.
* Skilled in using CRMs, booking platforms, and performance metrics to drive improvement.
* Confident communicator and motivator who thrives in a growing, entrepreneurial environment.
Based in North London, within a collaborative, fast‑moving business that values local engagement and hands‑on leadership.
Are you ready to shape the future of our bookings function and play a key role in driving the next phase of growth? Send your CV to view all our vacancies.
You must be able to live and work in the UK without restriction.
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