Overview
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Job Title: IT Support Engineer
Location: Bangor, Co. Down
Salary: £30,000 - £38,000 per year (depending on experience) + Overtime Opportunities
We are looking for a motivated and talented IT Support Engineer to join a close-knit team in Bangor. If you’re passionate about technology, love solving problems, and want to make a real impact, this is the role for you.
Responsibilities
* Provide remote and on-site support; manage your own projects and build direct relationships with clients.
* Be the first point of contact for clients, delivering friendly and effective technical solutions.
* Manage and resolve support tickets from start to finish in a PSA system.
* Handle IT projects, from system migrations to new hardware rollouts.
* Proactively monitor client systems to prevent issues.
* Visit client sites to provide on-the-ground support (mileage reimbursed).
* Stay up-to-date with new technologies and help clients navigate IT changes.
* Salary & benefits: £30,000 - £38,000, plus opportunities for overtime, a workplace pension, and private health insurance.
* Stress-free commute: Easily commutable from Belfast with free on-site parking. Directly impact local businesses.
* Variety & growth: Work with a diverse range of clients and technologies; join a friendly, collaborative environment where contributions are valued.
What You’ll Bring to the Team
* Experience: Minimum of 3 years in a technical support role supporting business or corporate endpoints.
* Windows & Office
* Windows Server (Active Directory, Group Policy, Hyper-V).
* Microsoft 365: Administration of Exchange, SharePoint, OneDrive, Teams, and Entra ID.
* Networking: TCP/IP, DHCP, DNS, VLANs, VPNs, and Firewall configuration.
Desirable but not essential
* Experience with ticketing systems like Autotask PSA.
* Familiarity with monitoring tools like Datto RMM.
* Knowledge of Intune, PowerShell, or cloud-managed endpoint security.
* Experience with common business software, such as Sage products.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Industries: IT Services and IT Consulting, IT System Training and Support, and IT System Testing and Evaluation
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