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Senior Customer Service Coordinator, Bournemouth
Client:
Location:
Bournemouth, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Main Function
To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.
Key Functional Areas
* Provide inspirational line management to a small team of Customer Service Co-ordinators.
* Provide daily support and guidance to Customer Service Co-ordinators.
* Communicate effectively and professionally with customers to manage expectations.
* Issue Miller documentation to assist homeowners in understanding their new home.
* Handle all incoming communications promptly and record them systemically.
* Maintain professionalism, courtesy, and dignity at all times with customers, colleagues, and subcontractors to uphold company values.
Key Capabilities Required
Skills, Capabilities, and Attributes
* Leadership and support skills for Customer Service Department.
* Ability to prioritize administrative functions.
* Supervision of co-ordinator workload.
* Ability to work independently and as part of a team.
* Empathy and understanding towards customers without compromising business interests.
* Ability to produce concise and accurate reports.
* Proficiency with Excel, Word, and PowerPoint.
* Strong professional relationship-building skills.
* Effective written and electronic communication skills.
Behavioral Attributes
* Trustworthy, honest, and able to provide excellent feedback.
* Good commercial awareness.
* Controlled and dignified demeanor.
Knowledge, Experience, and Qualifications
* Experience managing small customer-focused teams.
* Experience handling client and company confidentiality.
* Proficiency in Word and Excel with strong administrative skills.
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