Permanent
Full time (37 hours per week)
About the Role
Are you passionate about customer service and keen to make a difference in people’s lives? We are seeking a proactive, enthusiastic and detail orientated Home Ownership Assistant to join our Home Ownership team.
You’ll be the first point of contact for customers and providing key administration support to our coordinators, ensuring a seamless and positive experience for purchasers, vendors, and current homeowners.
As Home Ownership Assistant you will be:
1. The first point of contact for customer enquiries, providing accurate and clear information.
2. Delivering a timely, customer-focused service for our customers wanting to buy more shares in their home, sell their shared ownership home, extend their lease, redeem their equity loans and other property transactions.
3. Supporting the administration and processing of applications including data entry, with accurate record keeping ensuring documents are collated and uploaded efficiently to our CRM systems (Dynamics, Orchard) and spreadsheets.
4. Promoting and embedding the bpha brand, ensuring strong brand awareness and excellent customer satisfaction.
5. Building and maintaining relationships with stakeholders, customers, and colleagues.
6. Proactively manage live enquiries and close those no longer proceeding.
7. Adhering to policies, procedures, and relevant legislation such as anti money laundering a General Data Protection (GDPR).
8. Meeting or exceeding asset sales targets and contributing new ideas to improve ways of working.
9. Undertaking other duties as required to meet the changing needs of the organisation and where required providing support to the wider sales and marketing team.
About You
10. Strong customer service with excellent written and verbal communication skills (email, telephone, face-to-face).
11. Strong administrative skills; competent in MS Office, CRM systems, and telephony.
12. Excellent team worker, able to build relationships and support colleagues and maintain a good team dynamic.
13. Able to work in a busy, fast-moving sales environment and prioritise workload independently.
14. Enthusiastic, with a ‘can-do’ attitude and commitment to high performance.
15. Adaptable approach to work and sector changes.
16. Ambition for team and personal growth and development.
Knowledge & Experience:
17. At least two years’ experience in a customer-facing role (email, telephone, face-to-face).
18. Experience of working in a fast paced administration environment.
Desirable:
19. Knowledge of shared ownership and affordable housing products.
20. Experience building relationships internal and external customers.
Why Join Us?
At bpha, our values are at the heart of everything we do:
21. We take responsibility: We do what we say and are accountable for our actions.
22. We show empathy: We respect and listen to every colleague and customer.
23. We are better together: We value diversity and achieve more as one team.
24. We are ambitious: We strive for excellence and make a positive difference.
Are you ready to make a difference with data?
Apply now to join bpha as our Home Ownership Assistant!
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
Early applications are encouraged to avoid disappointment.