We’re seeking a proactive and technically skilled IT Support Technician to join a growing and dynamic organisation. Working closely with the IT Systems Administrator, you’ll be responsible for providing 1st line technical support, maintaining IT systems, and ensuring smooth day-to-day operations across hardware, software, and network infrastructure.
This role offers variety, autonomy, and exposure to a range of technologies – perfect for someone with solid IT foundations who wants to grow into a broader technical position.
As an IT Support Technician, you will:
Deliver high-quality 1st line IT support to office-based and remote users
Troubleshoot issues across hardware, software, mobile devices, and network equipment
Manage company assets including laptops, printers, phones, and servers
Ensure system security by maintaining antivirus updates and patch management
Configure and maintain Microsoft 365 accounts, SharePoint sites, and Teams
Support the setup of laptops, mobile devices, and IP phones
Monitor system performance, data backups, and firewall alerts
Provide user training and support for IT systems and applications
Keep detailed documentation of IT processes and changes
Assist with ongoing IT projects such as system upgrades, cloud migration, and security improvements
To be successful in this IT Support Technician role, you'll need:
A relevant IT qualification (Degree, HND, or equivalent).
Minimum 12 months' experience in a 1st line IT support position.
Solid understanding of:
Windows 10/11 and Microsoft 365 environments
General IT security and data protection principles
Hardware troubleshooting (HP servers, laptops, printers)
Backup systems and software deployment
Desirable knowledge of:
VPN, Active Directory, Intune, Hyper-V, Cisco, or Linux
Strong communication skills and the ability to explain technical issues clearly to users
Excellent time management, organisation, and problem-solving abilities
A proactive and adaptable approach, with a keen eye for detail
Full UK driving licence and willingness to travel occasionally
What’s on Offer
Upto £30,000 DOE
Excellent training and professional development opportunities
Exposure to cloud technologies (Intune, Microsoft 365, SharePoint)
Friendly and collaborative working environment
Pension scheme and generous holiday allowance
Career progression as part of a growing IT function
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.
See our website for more details and jobs available -
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