Job Description
Duties include but are not limited to:
* Provide efficient guest registration, check-in, and check-out services.
* Maintain accurate guest accounts and offer helpful, precise information.
* Handle guest requests promptly, courteously, and efficiently throughout their stay.
* Lead by example in delivering exceptional customer service.
* Ensure smooth communication between guests and hotel departments.
* Handle incoming calls professionally, transferring them as needed.
* Follow strict security procedures to protect guest confidentiality and safety.
* Ensure secure handling of room keys, guest data, and credit card transactions.
* Manage reservations with accuracy and efficiency.
* Maximize sales opportunities through effective guest interactions.
* Maintain accurate documentation of guest messages and internal communications.
* Ensure guest and hotel accounts are correctly updated with all charges.
* Keep all equipment in good working condition and used appropriately.
* Assist the Food & Beverage department when needed.
* Follow fire and evacuation protocols.
* Perform additional tasks as assigned by management.
* Address guest concerns effectively and escalate issues to the Manager on Duty when necessary.
* Continuously strive for total customer satisfaction through proactive service.
Qualifications
Skills include but are not limited to:
* Customer Service skills
* Ability to multitask
* Excellent communication skills
* Team working skills
* Ability to cope well under pressure and interact with patience and compassion
* Administration skills
* Computer skills
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.