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Senior Operations Support Engineer, Maidstone
Client: Liberty IT
Location: Maidstone, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description:
External Description: Senior Operations Support Engineer
Reach beyond with Liberty IT; this is where you'll find the super challenges, with the scope and support to go further, dig deeper, and fly higher. We won't stand over your shoulder, get in your way, or hold you back. Bring your expertise; we'll provide the platform to succeed. Ready? It's time to do your thing.
Who you'll be working with: The Operations Support Engineering team partners with business leaders to provide an outstanding technical and work environment. The team handles desktop, AV, and facilities support.
Responsibilities:
1. Lead projects to enhance Liberty IT's office environments, desktop, device hardware/software, and digital communications.
2. Facilitate project delivery, ensure task ownership, and communicate progress.
3. Contribute to energy efficiency initiatives to meet targets.
4. Mentor junior team members.
5. Partner with employees to maximize business value.
6. Participate in continuous improvement practices.
7. Grow knowledge of IT systems, networks, and office best practices.
8. Assess and adopt new solutions based on data-driven approaches.
9. Share knowledge through tech talks, blogging, and external events.
Technology Support Responsibilities:
1. Maintain and optimize hardware/software during office hours.
2. Manage onboarding processes, including device and desk setup.
3. Respond to and resolve support requests and tickets.
4. Develop solutions for recurring issues.
5. Manage AV and digital communication tools for events.
6. Support office environment through maintenance and space management.
7. Coordinate intra-office moves and support energy efficiency initiatives.
Essential Criteria:
* Minimum five years' experience supporting large-scale office environments.
* Experience in software, hardware, A/V, and office environment projects.
* Knowledge of agile delivery practices.
* Experience in continuous improvement initiatives.
* Partnering with end-users to resolve issues.
* Current industry-recognized certifications.
Desired Criteria:
* Participation in knowledge sharing activities.
* Experience building customer-centric solutions balancing technical and user needs.
What’s on Offer:
* Health insurance, life assurance, income protection.
* Employee discounts, bonuses, and a competitive pension.
* Flexible working and work-life balance with hybrid culture.
* Opportunities for growth, learning, and recognition.
Liberty IT is part of Liberty Mutual Insurance, committed to inclusion and diversity. Accommodations are available upon request. If you're ready to advance your career, apply now via our careers page.
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