Business Manager 12-month FTC
People’s Partnership Crawley, England, United Kingdom (Hybrid)
Business Manager
Crawley
About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
Role Overview:
In this role, you will be responsible for leading the design, mobilisation, and delivery of an end-to-end approach, managing a cohort of complex claim cases. Working closely with senior stakeholders, the role will establish a scalable operating model, oversee cross-functional delivery, and ensure strong governance, compliance, and customer outcomes. Acting as a key support to the Customer Service Directors, the Business Manager will drive strategic planning, coordinate high-volume case activity, and lead the development of a temporary delivery team, ensuring successful implementation and transition into business-as-usual operations.
What You’ll Bring:
* Proven experience in project/programme management with end-to-end delivery
* Demonstrated success supporting senior leadership, including facilitating strategy sessions, managing governance cycles and overseeing confidential workstreams
* Experience in Risk Governance, performance reporting, and stakeholder engagement at all levels
* The ability to manage complex projects from start to finish
* Strong data analysis and visualisation skills
* Results driven and delivery focused
What you can expect from us:
* Generous pension contributions with an employer contribution of up to 14%
* Income protection, critical illness cover & death in service insurance
* Employee healthcare
* Parental and adoption leave
* Learning & development opportunities and study support
* Travel season ticket loans
* Subsidised restaurant in our Crawley office
* Volunteering days and charity payroll giving
* Onsite gym
* Ride-to-Work scheme
* Social clubs and events
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.