Salary: £38,000 - 78,000 per year Requirements: Strong proficiency in Microsoft Windows 11 with the ability to troubleshoot and support end-user environments Working knowledge of the Microsoft 365 suite, including Exchange, SharePoint, and OneDrive Hands-on experience building and configuring Windows laptops and joining devices to Active Directory Ability to handle physical IT equipment for office moves and hardware setups Familiarity with configuring and supporting Apple iOS devices, particularly iPhones Strong interpersonal skills and a collaborative mindset Genuine eagerness to learn and support others Ability to follow instructions accurately and work effectively within established processes Self-motivated with proactive teamwork skills Clear and confident written and verbal communication Proactive approach to IT deployment, including implementing solutions and applying patches efficiently Creative problem-solving skills and the ability to think outside the box Confidence to develop innovative solutions that enhance and support remote working environments Responsibilities: Serve as the primary customer-facing representative of the IT department Respond to support requests logged through the service desk application Manage service desk tickets and deliver timely and effective support to our user base Collaborate closely with colleagues to ensure smooth IT operations Promote and enforce information security best practices across the organization Contribute to maintaining our ISO27001:2022 Information Security certification Drive continuous improvement in IT services Work from our London office at least one day per week on a rota basis to ensure IT support is visible and accessible to remote staff Technologies: Active Directory Hardware Support Microsoft 365 Security SharePoint Windows iOS Office 365 Cloud Copilot More: We are ADS, offering a permanent, full-time position for a Group IT Support Engineer with a hybrid working arrangement. You will work three days a week in our Farnborough office and one day in our London office, with the option for two days remote work. We offer a competitive salary dependent on experience, a range of benefits including a bonus, pension, private health insurance, and enhanced parental leave, and a collaborative team environment where your contributions will make a direct impact on our IT operations. last updated 5 week of 2026