Job description
Working closely with the automatic door installers and internal support team to ensure that the co-ordination of installations is run as efficiently and effectively as possible, whilst maximising customer satisfaction.
The main requirements of the role are to:
* Schedule labour for installations – both in advance and at short notice where required.
* Assist Team Leader with planning activity and instructing the automatic door installers – planning and delegating their workload and dealing with any other requirements relating to the nature, location and duration of their work (inc. equipment hire and site access)
* Utilisation of business systems and ensure it is “live” including maintenance of our live Clik Service (Planning software tool) by updating stages of customer orders throughout the Project Lifecycle.
* Ensure that all internal procedures are being adhered to including but not limited to raising and issuing purchase orders for sub-contractors, invoicing completed jobs, order hire equipment, book site security and generate weekly reports in accordance with objectives set for the year.
* Issuing and receiving Site Checklists to ensure site readiness for our installation.
* To receive and action calls or queries from customers and be their point of contact for any planned or outstanding works.
* Acting as the first point of contact in the office for customers and assisting with queries and problem solving.
* Revenue recognition & project invoicing.
Essential criteria
* Excellent communication skills
* Speed of thought, prioritisation and decision making
* Good organisational skills
* Good problem solving skills
* Ability to build and maintain good working relationships
* Strong IT skills (Microsoft Office and Outlook to intermediate level)
* Good time management
* Self-motivated and works well under pressure
* Ability to work in a fast paced environment
Additional information
Hours: 40 hours per week
Holidays: 25 days and public holidays
Contract: Permanent after 3 month probationary period
Equal opportunities: We follow an equal opportunities policy
Location: Record UK, Blantyre
To apply send your CV and covering letter to HR@recorduk.co.uk with subject heading ‘Installation Coordinator’
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