Collections Coordinator at Arval BNP Paribas Group
Location: Swindon – Hybrid
We’re Arval BNP Paribas – a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by our people, who we call Journey Makers. We serve a diverse customer base, from families choosing their first electric vehicle to global brands switching fleets to electric vehicles.
About The Role
Day to day you will focus on our customers’ journey, managing customer queries, and using tools to help manage vulnerable customers through to successful outcomes. You will maintain our accounts receivable ledger and have sole responsibility for the timely payment of overdue invoices. Joining best practice procedures and your customer service skills, you will build and develop relationships with customers, internal stakeholders and suppliers while undertaking collections tasks. You’ll need to be organised, empathetic and methodical to avoid risk to the customer and to ensure invoices are paid on time. Our primary method of contact is by outbound and inbound calls.
Key Responsibilities
* Maintaining your portfolio of stakeholders, ensuring their queries and requests are handled
* Managing vulnerable customers and providing good customer outcomes
* Processing payments and direct debit instructions by email and over the phone
* Reviewing and updating customer account records
What We’re Looking For
* Excellent communication skills – verbal and written; able to build and manage relationships in/outside of the organisation
* Ability to make decisions and provide clear advice/instruction to customers, teams and peers
* Autonomy with a strong drive for continuous improvement and value adding to the business and customers
* Problem-solving skills to achieve good customer outcomes
* Organised and able to perform tasks in a timely manner for stakeholders
The Package
Salary up to £28,000 plus a bonus of up to £1,100. 25 days holiday plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
Benefits
* Private medical cover, including a digital GP service
* Company pension with up to 10% employer contribution
* Discounts on products and services and in high street brands
* 2 paid volunteering days per year
* Free on-site gym
* Subsidised restaurant with chef-prepared meals and discounted Costa Coffee
* Flexible benefits to suit your lifestyle
Eligibility for some flexible benefits may depend on role and salary. Please ask for more information about any specific aspects of our benefits related to the role.
Interview Process
* Telephone interview with our Talent Acquisition team
* 1-hour meeting with the hiring panel, including a competency-based interview and a presentation task
If you’re not shortlisted, we’ll let you know the outcome of your application. Ready to make a difference? Apply today and a member of our Talent Acquisition team will review your CV.
EEO Statement
We’re committed to being a consciously inclusive employer with a strong Speak Up culture. We’re proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
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