The Company Simpler Law is one of the largest law firms specialising in end-of-life planning in the U.K. Our purpose at Simpler Law is to ensure that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date. With over 30 years working in the Customer Services sector, at Simpler Law Limited we pride ourselves on strong internal values and high standards of customer service and a 5-star Trustpilot rating. Due to the continued growth of our company, we are recruiting a sales specialist to work in our contact centre on Doddington Road, Lincoln. Your Job NO LEGAL EXPERIENCE NECESSARY AS FULL TRAINING IS PROVIDED. We have over 220,000 satisfied clients across the UK. Your role will be to oversee all departments within Simpler Law Limited, you will be responsible for ensuring existing or new customers receive outstanding support and continuity throughout their relationship with the business. Reliable customer service & support Leading day to day customer services operations, ensuring timely and effective responses to enquiries, orders and issues Committed, ambitious and personally driven to perform to key KPIs. Managing the customer services team and providing guidance where needed Providing training and performance oversight to the customer services team Handling escalated customer complaints / concerns with professionalism and problem solving focus. Building strong, long-term relationships with customers, by regularly checking in and identify opportunities. Oversee documents are processed within a timely manner. Use CRM systems to maintain accurate customer records Job Requirements Results driven, passionate and experienced Customer Relations Manager. You will be responsible for ensuring the overall growth of Simpler Law Limited and customers receive outstanding support and continuity throughout their relationship with the business. Proven experience in customer service, account management or customer success role(s) Strong communication skills (written & verbal) Experience managing multiple priorities in a fast-paced environment Sales & KPI Driven Proactive and solutions-focused approach to problem solving Strong organisational skills / attention to detail Experience using CRM systems, order management systems and Microsoft Office. Customer-centric mindset with a genuine desire to help Calm under pressure and able to maintain professionalism in challenging situations Collaborative team player who can also work independently Desire to motivate and push people to work to their best ability without applying a stressful level of pressure Positive, energetic and committed to delivering excellence Can build rapport with clients. Can help clients make informed decisions. This is a full-time role of 37.5 hours per week, Monday to Friday (typically) 9-5.30pm Benefits Genuine OTE £65,000pa Company Events Company Pension Free on-site parking Discounts Employee Referral Scheme 28 Days Holiday (Inc Bank Holidays) Increases with Length of Service Staff Incentives