AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
The Infrastructure Operations organization is seeking an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in London. You will lead a large organization managing multiple data centers in the cluster, overseeing managers responsible for critical facility infrastructure.
The pace, scale, and growth of Amazon's data center platform will challenge you. We seek experienced senior leaders who are highly strategic in managing their business unit, yet lead by example and roll up their sleeves when required.
The ideal candidate will have strong knowledge of data center and mission-critical MEP infrastructure. You will be responsible for maintaining 100% service uptime in our cluster, maintaining a high-level view while diving deep into details as needed. You will interact daily with global teams, representing London Data Center Engineering Operations.
If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centers, this is the challenge you've been looking for.
Key job responsibilities
Key job responsibilities
Team Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers.
Operational Excellence: Ensure operation and maintenance of mechanical, electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster.
Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility-related repairs in a timely manner.
Organizational Structure: Build and maintain a sustainable organizational structure. Develop hiring strategy and participate in recruiting events.
Cross-Functional Collaboration: Work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels.
Vendor Management: Manage colocation data center service providers to meet or exceed contracted performance SLAs. Oversee on-site management of shift technicians, senior shift technicians, sub-contractors, and vendors, ensuring all work is performed in accordance with established practices and procedures.
Incident Management: Lead safety, security, and availability incident response, incident management, incident resolution, and root cause analysis.
Financial Management: Manage cost including OPEX and CAPEX associated with all data centers under your responsibility.
Reporting & Communication: Conduct daily/weekly/monthly Data Center Engineering Operations meetings and reporting. Run weekly availability meetings and report outcomes.
Global Integration: Liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in London.
Continuous Improvement: Drive continuous improvement of operational processes, procedures, methods, and tools. Lead and manage energy efficiency initiatives in your cluster.
Capacity Planning: Support capacity planning and management activities.
About the team
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Why AWS?
At Amazon, we are committed to being Earth's Best Employer. We believe that our people are
our greatest asset, and we invest in developing them at every stage of their career.
Joining AWS means becoming part of a global team that is passionate about technology,
innovation, and operational excellence. We offer:
• Competitive salary and a comprehensive benefits package
• Flexible working arrangements to support work-life balance
• Career development and progression opportunities within a truly global organisation
• A culture that values diverse backgrounds, perspectives, and experiences — including
those transitioning from the Armed Forces
• Access to world-class training, leadership development programmes, and industry-leading
tools
BASIC QUALIFICATIONS
- Experience understanding electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switch gear, UPS systems, ATS units, PDU units, chillers, pumps, or air handling units
- A Health and Safety NVQ Level 3 or NEBOSH National General Certificate (or equivalent)
- Experience in a data center or other critical environment
- Experience working with CMMS software
- Experience leading apprenticeship programmes and structured talent pipelines
- Military background or experience working with veteran talent pipelines, AWS actively
- welcomes applications from the Armed Forces community
PREFERRED QUALIFICATIONS
- Strong understanding of UK health and safety legislation relevant to the built environment, including PSSR, LOLER, COSHH, and CDM regulations
- Experience managing critical vendor relationships and chairing vendor governance forums (MBRs/QBRs)
- HV Authorisation (AP/CP level) or equivalent — desirable