Role Overview
We are looking for an organised, proactive and results‑driven Assistant Store Manager to lead from the shop floor, inspire a high‑performing team, and deliver a world‑class customer experience. The role entails supporting the Store Manager in commercial success, coaching staff, and stepping in as acting manager when needed.
Working Hours & Conditions
• 40 hours per week
• Fixed‑Term Contract – 12 months
• Full range of working days (Monday to Sunday) on a rota basis
• Pay range: £32,310 – £40,800 (full‑time equivalent)
What You’ll Do
Commercial Focus
* Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions
* Support the Store Manager in planning and executing effective business strategies that deliver on sales targets
* Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact
Leadership
* Build, lead and nurture a diverse, inclusive and engaged team to unlock their full potential and support development
* Deliver clear and consistent communication, impactful feedback, and regular development conversations
* Act as a trusted leader and role model, embedding our values of Dream, Dare, Care, and Deliver across the team
Customer Experience
* Be a Pandora ambassador on the shop floor – deep product knowledge, passion for storytelling, and commitment to brand values
* Inspire the team to create personalised and meaningful moments for customers by role‑modeling our selling ceremony
* Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care
Store Operations
* Support daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance
* Plan staffing levels in line with commercial needs and seasonal trends
* Ensure high shop floor standards, smooth stock management, and overall operational excellence
The Successful Candidate
* Proven experience driving sales and profitability in store
* Passion for driving a culture of exemplary customer service and coaching a high‑performing team
* Strong communication and organisational skills with the ability to multitask, prioritise and adapt to changing business needs
* Positive, can‑do attitude with contagious enthusiasm for Pandora product and core values
* Growth mindset – thrives on feedback, embraces change, and always looks to raise the bar
* Well‑presented appearance and taste for desirable products, and passion for retail
Why Work With Us?
* A highly competitive salary
* Monthly bonus of 10% if sales targets achieved (potential of 20% for stretch targets)
* Generous jewellery uniform allowance to express style and individuality
* Employee discount to treat yourself and loved ones
* ‘Wear box’ access: select jewellery to wear each time you’re working
* Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
* Free support for you and your loved ones through ‘Retail Trust’ on health and well‑being, financial advice, legal aid, and more
* Parties, incentives and gifts throughout the year
* Clear career progression and training opportunities, empowering you to grow and succeed
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