We'd love to hear from you if you’re: experienced in visitor services, tourism, heritage or similar situations naturally curious about people, and motivated to give the highest standards of service highly organised a confident leader adept at managing financial performance up for a challenge, adaptable and responsive under pressure Welcome Manager (Band 1)We are geographically spread across the South Hams national landscape, a stunning piece of South Devon. The distance can be challenging but the scenery makes it worth it. Reporting into the Visitor Operations Manager who is based at Coleton but spends time at Overbecks each week, together we find ways to maintain a great Visitor Experience across the coastal properties, and ensure we are maximising our opportunities within it. This role is an opportunity to consolidate leadership and management skillsets with a great mix of multi site management, data collection and analysis, and Visitor interaction. We look forward to receiving your application. Interviews are expected to be held at Coleton Fishacre on Tuesday 14th April. You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes. You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies. You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 12th April 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 173781IRC173781BrixhamPermanent f/t (37.5 hrs pw)Ends: Apr 12th 180.6 mi from 38 The Willows, Broadwater, Stevenage SG2 8AW, UKWe’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager across our South Devon properties at Coleton Fishacre, Overbecks and several coastal car parks including South Milton Sands and Wembury Beach, leading our vital welcome team. Salary: £27,612 per annumContract: PermanentHours/ working pattern: Full-time, 37.5 hours per weekColeton Fishacre, Brownstone Road, Brixham, TQ6 0EQCompliance.Eligibility to Work in the UK27,612 pa