Website
Content Manager
Based in our Chiswick Support Centre (W4 3NN) and out in our pubs
£40,000
to £43,500 per annum plus benefits
Fuller's
are creators of unique premium pub and hotel experiences. Our pubs pride
themselves on our outstanding cask conditioned ales, delicious food, great
wines and exemplary service. We are acutely aware of the role that traditional
pubs play in British culture and their local communities, and work hard to
ensure our pubs provide great surroundings and food and drink for all who walk
through our doors.
Fuller’s
is family and a place where everyone belongs.
We’re
looking for a Website Content Manager to take ownership of our digital estate
across 180+ pub websites, hotel microsites and fullers.co.uk.
This
is a hands-on role within our digital team, focused on ensuring our websites
are accurate, engaging, on-brand and commercially effective. You’ll work
closely with marketing, CRM, design, internal stakeholders and agency partners
to deliver content updates, support campaigns, improve user journeys and
maintain high standards across the Fuller’s portfolio—helping drive table
bookings, event enquiries, room reservations and customer engagement.
What
We Offer
* Competitive salary
* 25 days’ holiday
* Access to a wide range of
retail discounts and additional employee benefits
* An allowance of £520 per annum
in the form of vouchers for use in Fuller’s pubs (after qualifying service).
* Inndulgence staff discount card
25-40% discount (starts at 25%, increases with length of service) on your whole
bill at Fuller’s pubs and hotels.
* Access to “My Fuller’s” that
offers lifestyle discounts on known brands and gym memberships
* Discounted hotel rates for
yourself, from £75 per night
* Company medical cashback health
care plan - Medicash
* Up to 7% matched pension
contributions on your pensionable earnings
Key responsibilities
* Manage
and update 180+ pub websites, hotel microsites and brand websites
* Deliver BAU and campaign
updates across menus, events, promotions and photography
* Create and publish landing
pages and campaign modules to support marketing activity
* Ensure all content is accurate,
customer-focused, well presented and aligned to brand guidelines
* Use insight and data to
identify opportunities to improve user journeys, engagement and results
* Support SEO best practice and
content optimisation to improve performance
* Work with internal teams and
agency partners on digital improvements, QA, UAT and launch activity
* Respond to and coordinate local
website requests across the estate
Essential
experience
* At
least 3 years’ experience in a website content or website management role
* Strong marketing mindset and
understanding of how websites support campaigns and customer journeys
* Experience working in a
commercially focused business
* Analytical, results-driven
approach and confidence using data to improve performance
* Proven ability to collaborate
effectively with multiple stakeholders across a business
* Background in customer-facing
environments or businesses
* Confidence managing high
volumes of website content with strong organisation skills and attention to
detail
Desirable
experience
* Multi-brand
or multi-site experience
* Hospitality, leisure or
customer-facing retail background
* Experience optimising websites
for marketing campaigns
* SEO knowledge
* Exposure to digital
accommodation or hotel booking journeys
* Experience using Power BI, GA4
and SEO tools
Working
pattern
This
role is primarily office-based. Most working days will be spent in the Kew
Bridge office or visiting one of our sites, so it will suit someone who enjoys
in-person collaboration and being close to the operation (and is not looking
for a mainly remote role).
Apply
If
you’ve managed website content in a commercially focused environment and enjoy
combining content, marketing, user experience and performance, we’d love to
hear from you.