As a Customer Service Specialist, you will be the first point of contact for customers, vendors and dealers, delivering clear, efficient and high‑quality support. You'll handle enquiries across phone and email, manage contract updates, maintain accurate documentation and help ensure smooth operational processes. With a strong focus on service, accuracy and continuous improvement, you'll contribute to positive customer outcomes and support the overall efficiency of our team.
Find out more here about how you can unleash your full potential at DLL
Day to day:
* You will be providing exceptional customer services on the front-line, handling contact with vendors, dealers and customers via phone and email
* Translating customer needs to the best customer outcomes
* Making (administrative) changes in existing contracts throughout the lifetime of the agreement
* Provide settlement quotations in line with process and agreement guidelines
* Ensure HPI monitoring is continuously reviewed and kept up to date, minimizing risk
* Uploading invoices to third party platforms including Ariba and Coupa
* Documenting and archiving data
* Identifying and referring any new business opportunities
* Support process improvements and contribute to the follow up of these improvement suggestions
* Escalate complaints to the Complaints Team
All members enjoy
* 25 days paid annual leave (plus public holidays) based on a 35-hour working week.
* Short Term Incentive Plan based on DLL results and personal performance.
* Non-contributory pension scheme.
* Private Healthcare Scheme
* Two working days per year volunteering for a local charity
* Flexible hybrid working
* Career development opportunities: online learning, member development programs.
* Click this link for an overview of all the benefits in your region.
Essentials:
* Commitment to service excellence, assisting all stakeholders with queries and system changes on live contracts within agreed SLAs
* Strong written and verbal communication skills
* Attention to detail
* Accountability - taking ownership for the customer experience and have a passion for helping internal and external customers
* Think commercially when making decisions and prioritising workload
* Flexibility to adapt in the role to meet the needs of the business
* Commitment to DLL's continuous process improvement (CPI) culture
Extras:
* Experience in equipment leasing/vendor finance and/or customer service.
* Ability to take responsibility and be proactive on new matters and projects
Choose wellbeing
DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
* Connection – Build meaningful connections with other DLL members
* Health – Manage mental, emotional and physical health
* Finance – Provide learning opportunities to help members achieve personal financial health
* Lifestyle – Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL
Good to know:
* Deadline for application: 27th February 2026 (Due to high volume of applications this requisition may close prior to posted close date)
* The selection process may involve an assessment
* Applications via email will not be reviewed. Please apply online via our career website
* #LI-NATALIE
* DLL's referral program applies
* For more information, please contact our Talent Acquisition Partner Natalie Gray via
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
DLL, a great place to build your career
DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world's largest financial companies. Join our community of over 6.000 members from 75 nationalities At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.
We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.
You'll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.
Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.
Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we'll "Partner for a better world" to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.
Join us in Partnering for a better world