Overview
It’s an exciting time in our Pricing and Analytics department here at AXA UK. Our transformation programme has recently been relaunched, aligned to AXA Retail’s new Pricing and Analytics strategy. We’re investing a lot in growing our department in size and capability across our IT systems, analytical toolset and learning and development. We’d love to hear from motivated people who can help us deliver our commitments to our business, our customers, and our people. We’re looking for a Quality Assurance Manager to support with managing a team of 4. You’ll ensure that our live pricing is deployed correctly and compliant with all regulations. You’ll also investigate individual cases where queries have been raised on our prices either internally, by a complaint or to support FOS requests. Where errors are confirmed, the role will include supporting an effective customer remediation programme. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Key Responsibilities
* Investigating any possible pricing breaches including General Insurance Pricing Practices (GIPP) and managing the communication and remediation
* Managing Financial Ombudsman service and customer requests for information on pricing complaints and any subsequent remediation
* Responsibility for file updates (JBA, Rated Area, vehicle file)
* Taking ownership for BAU rate & UW changes and support model testing
* Introducing a feedback loop with operations to get real time feedback from customers on live pricing
* Monitoring data consistency e.g. quotability, data enrichment match rates
Benefits & Perks
We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally.
You can expect to receive:
* Competitive annual salary dependent on experience
* Annual company & performance-based bonus
* Contributory pension scheme (up to 12% employer contributions)
* Life Assurance (up to 10 x annual salary)
* Private medical cover
* 28 days annual leave plus Bank Holidays
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
* Wellbeing services & resources
* AXA employee discounts
Equal Opportunities & Diversity
We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics.
AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long-term health condition. We participate in the Disability Confident 'Offer of Interview' scheme. This means a fair and proportionate number of candidates with long-term health conditions or disabilities who meet the essential criteria of a job, will be offered an interview.
Eligibility & Conditions
* You’ll need to show you meet the essential criteria as detailed in the job advert or job description.
* You don’t need to share the details of your long term health condition or disability for your application to be considered under this scheme.
* As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
* All successful candidates will be subject to pre‑employment checks. Additionally, adherence to the Prudential Regulation Authority's (PRA) Insurance Conduct Standards and the Financial Conduct Authority's (FCA) Conduct Rules will be required.
Qualifications
* Strong experience in Pricing or similar roles in UK Market.
* Extensive knowledge of insurance market regulation.
* Exceptional Influencing, Stakeholder Management, and Communication skills.
* Proven track record on driving and delivering on plans and targets.
Interview & Recruitment Process
As part of your application, you’ll be asked if you would like to 'opt in'. To ensure ease of access, every job advert lists a responsible Talent Acquisition contact, who'll be able to connect you with our Accessibility Concierge if you require any support.
Screening & Conduct: As a regulated financial services company, all successful candidates will be subject to pre‑employment checks. We will give you the information you need to prepare for whatever format is used for your interview. If you are struggling to connect to your online interview, contact the person who arranged your interview or the Talent Acquisition contact. We will provide feedback on your interview by phone or email, and we will send a candidate preparation pack before the interview to help you prepare.
We aim to provide feedback as soon as the interview process allows. The time period will vary depending on the role.
Company Culture & Vision
AXA Retail helps people live the life they love, knowing we've got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We're a dynamic team of experts completely committed to making sure our customers 'get back to the good stuff' when the unexpected happens.
At AXA we have a culture of trust, respect and care, where everyone belongs. We have an ambition to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development, and celebrating differences. We all have a role to play in ensuring a working environment in which everyone, regardless of who they are, can reach their true potential.
We are committed to offering a fair and inclusive experience to all candidates. You are encouraged to report, in good faith, any concerns of behaviour or processes believed to be inappropriate, unethical or illegal. Should you wish to report any concerns, you may do this by sending an email to speak‑up@axa.com, AXA's dedicated hotline. Please note that this email address is not for dealing with job or application related queries. Read more.
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