About the Job
Reporting to the Restaurant General Manager (RGM), a Shift Manager runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. A Shift Manager maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times.
The Day-to-Day
Developing people
* Provide regular feedback to the RGM on the performance of Team Members
* Provide ongoing constructive and complimentary feedback to Team Members
* Actively participate in the training of Team Members
* Handle conflicts constructively and work with RGM to achieve resolution
Ensure consistent customer satisfaction
* Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
* Personally demonstrate that customer needs are the highest priority
* Ensure food safety, quality, and accuracy of orders
* Resolve customer complaints quickly while maintaining positive customer relations
Act Like an Owner
* Assist profit & Loss management by following cash control/security procedures, maintaining inventory and
* Managing labour
* Oversee proper product preparation, rotation, portioning, cooking, and holding time
* Assist the RGM with facility maintenance and ensure health and safety standards are followed at all times
Responsibilities
* Oversee and coordinate daily shift operations
* Train and supervise team members
* Ensure excellent customer service
* Manage inventory and stock levels
* Maintain a clean and organized work environment
Is This You?
* Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done
* Customer-first mindset
* Strong interpersonal skills
* Dedicated to leading a team that strives for excellence
Shift Leader tasks
* Supporting the general manager: Running shifts, meeting Taco Bell standards, and resolving customer concerns
* Leading by example: Ensuring customer satisfaction and being a role model
* Developing people: Helping the management team with people-related matters
* Controlling costs: Assisting the management team with profit and loss
* Championing Taco Bell values: Being a cultural ambassador for the company
* Communicating: Openly and honestly communicating with management
* Providing feedback: Giving positive feedback to team members
* Following policies: Adhering to cash, security, inventory, and labor policies and procedures
* Driving results: Taking ownership and helping to drive results
* Coaching: Being willing to coach and guide others
* Partnering with management: Working with management teams on business initiatives
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