Overview
Join to apply for the Customer Service Advisor role at Vrieservice.
Job title: Customer Service Representative. Location: Glasgow, G2 8JX. Pay rate: 12.60PH. Shift times: Flexible patterns to cover 8am–8pm on weekdays and 8am–6pm on weekends.
Job purpose: As a Customer Service Representative, youll be responsible for delivering a first-class customer experience to help make NS&I the UKs most trusted savings provider. You will work in a fast-paced contact centre environment that puts the customer at the heart of what we do. A successful candidate has a positive approach to customer service, good communication and computer skills, and is open to learning new things.
Responsibilities
* Customer: Help resolve customer queries on first contact while meeting quality assurance and customer satisfaction standards. Actively engage in training, coaching and support sessions to deliver a first-class customer experience.
* People: Live the Sopra Steria values with colleagues and customers; ensure people feel safe and respected at work; actively participate in wellbeing and people activities.
* Transformation: Handle a variety of ad hoc duties; respond to trends including customer feedback and technical issues; support change activities to help make NS&I the UKs most trusted savings provider.
* Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.
To succeed you will need
* Customer Focus: Committed to building excellent relationships with customers based on understanding their needs and delivering what is promised.
* Team working: Collaborate with others, share knowledge, and contribute to teambuilding and cross-team work.
* Personal development: Continuously improve personal skills and seek challenging opportunities for growth.
* Flexibility: Adapt to changes, revise plans as needed, and deal positively with organizational change.
Details
* Location: Glasgow, G2 8JX
* Pay Rate: 12.60PH
* Shift Times: 8am–8pm on weekdays, 8am–6pm on weekends
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Customer Service
Industries
* Administrative and Support Services
Apply now to join the team. We encourage referrals and will notify you about new Customer Service Advisor jobs in Glasgow, Scotland, United Kingdom.
J-18808-Ljbffr