Annual wage £20,000.00 Working week Monday to Friday 9am – 5pm after 4-month probation 1 Saturday every 4 weeks to be worked (time-off given in the week if working on the Saturday). Total hours per week: 40 Expected duration 18 Months Possible start date 27 May 2024 Date posted 18 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000244639 Positions 1 available What you will do in your working day Process every loan default in line with the company's credit control procedures Contact members in arrears and negotiate/reschedule repayments where appropriate Process court documentation and applications including Debt Management Plans (DMP), Individual Voluntary Arrangements (IVA) etc. Entering and issuing County Court Judgements (CCJ) Attend court hearings if required Proactively work with 3rd parties to manage portions of the arrears book Manage the ongoing payment plans accordingly Resolving complex non-payment issues Work with members to produce budget plans to understand their financial circumstances Respond to member enquiries and tasks within expected time frames Carry out administrative activities within the litigation team Accurately verify and store relevant documentation Direct debit set ups and management of failures Run reports to manually check all members information is correct The training you will be getting Level 3 Business Administration qualification at the end of the apprenticeship 6 hours per week within working hours for apprenticeship studying Remote learning Team/Zoom calls with your assigned trainer What to expect at the end of your apprenticeship Potential permanent role upon successful completion of the apprenticeship. Requirements and prospects Desired skills and personal qualities Communication skills, Attention to detail, Customer care skills, Administrative skills, Non judgemental, Patience Qualifications GCSE or equivalent English (Grade 4/C) Essential GCSE or equivalent Maths (Grade 4/C) Essential