To maintain and support customer databases on a 24/7 365 basis. The DBA will oversee supporting the technical services infrastructure at Tier 3-4. Providing a seamless flow of information to the customers' system, considering both backend data structure and frontend accessibility for end-users. Ensuring successful integration within the clients existing systems and focusing on maximising the value clients receive from the products & services.
Key Responsibilities/Accountabilities
* Understanding client needs, gathering requirements, and designing customised solutions to address specific challenges.
* Installing, configuring, and deploying company products or services in client environments.
* Assisting with data transfer from existing systems to the new solution.
* Integrating the company's product with other client systems and applications.
* Identify solutions to improve application availability and stabilize customer experience.
* Assessment of current applications infrastructure architecture. Identify solutions to improve application availability and stabilize applications to improve customer experience.
* Enhance operational efficiencies and effectiveness via tools, scripts, workflow, technology, and process improvements.
* Technical lead and Tier 3-4 support for critical availability issues. Helps troubleshoot complex technical problems and provides operational crisis management.
* Maintain and support operational tools which will include 24/7 support according to agreed SLA.
* Assessment of current applications infrastructure architecture. Identify solutions to improve application availability and stabilize applications to improve customer experience.
* Staying current with the latest product features, industry trends, and best practices.
* Serve as a trusted DB advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product.
* Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.
Key Competencies
* Strong technical knowledge of the company's product or service.
* Problem-solving and analytical skills to identify and resolve technical issues.
* Customer service orientation to build strong client relationships.
* Ability to work independently and as part of a team.
Essential
Skills and Knowledge
* Excellent knowledge of relational database concepts and SQL.
* Knowledgeable with DB performance tools such as Ignite.
* Experience with the following OS: Solaris, Linux, and Windows.
* Hands on experience with the following: MSSQL, Oracle, Sybase, MongoDB.
* Experience with writing shell scripts for Unix/Linux.
* Experience in query optimization.
* 3+ years of experience in deep DB analysis and DB performance improvements.
* Assumes ownership of problems, root cause analysis and resolution.
Desirable
* Experience in supporting troubleshooting of SaaS-based security and/or endpoint agent technologies.
* Understanding of data classification methodologies and techniques to identify sensitive data types and define appropriate DLP policies.
* B.Sc. in Computer Science or Computer Engineering – Advantage.