Pathway Coordinator/Medical Secretary
An opportunity within the Staffordshire Community Secretarial Team at Samuel Johnson Community Hospital, with cross‑site working at Samuel Johnson and Sir Robert Peel Community Hospitals. The post is available as full‑time (37.5 hours/week) or part‑time (30 or 22.5 hours/week). The role provides administrative support to secretarial teams and wider colleagues, answering telephone calls from patients, supporting patients with queries, escalating clinical questions as required, and ensuring letters are sent out on time.
Main Duties of the Job
* Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard.
* Act as a point of contact for patients and medical staff, ensuring queries are answered with skill, sensitivity and in a courteous and professional manner.
* Excellent organisational and communication skills.
* Ability to work independently and as part of a team.
* Knowledge of Word, Excel, T‑Pro, Lorenzo, Cito and e‑mail systems desirable.
* Comply with strict Trust and Government policies.
Knowledge, Training & Experience
* Good standard of English (O level/GCSE A‑C or equivalent).
* Ability to work independently and as part of a team.
* Experience working in an administrative/patient‑care environment.
* Experience in an NHS Administration role.
* Understanding of 18‑RTT process.
* Understanding of NHS cancer targets.
Skills & Ability
* Advanced level of IT including Microsoft Word and Excel, ability to work to deadlines.
* Knowledge of NHS IT Systems such as T‑Pro, Meditech, CRIS.
Communication
* Good communication skills, excellent written and verbal.
Benefits
* Development opportunities, both professional and leadership development.
* On‑going support from recruitment to when you join our team and beyond.
* Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.
Closing date of applications: 04 June 2026.
United Kingdom: University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is an Armed Forces and Disability Confident Employer, offering a guaranteed interview scheme for veterans and candidates with disclosed disabilities who meet the essential criteria.
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