Package Description:
At The Hawthorns we believe in supporting those who support our residents; We recognise and celebrate our hard-working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Hospitality Manager.
ABOUT THE ROLE
Your focus as Hospitality Manager will be on delivering a customer-centric experience at Avery while ensuring that residents’ needs are fully integrated and supported. Overseeing and effectively managing all areas of the home that are nonclinical and care-related, including food and beverage services, housekeeping, activities/events and reception
Other responsibilities will include:
* Ensure that effective working practices to deliver high standards of service are adopted within all areas of hospitality, including activities/events, housekeeping, food and beverage services and reception
* Maintain high standards of cleanliness and aesthetics throughout the home environment, including the garden and outdoor areas
* Follow the Standard Operating Procedures to consistently deliver the company’s brand standards throughout the home
* Ensure that all work is planned, prioritised and delegated effectively to accommodate the resource and skill base of the team
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidate must have:
* Previous experience in a management/supervisory role
* One to two years’ experience in a similar role and experience working in healthcare or restaurants
* Understanding of the Hotel & Care industry standards, policies and procedures
* Industry-relevant qualifications or equivalent
ABOUT THE HAWTHORNS
The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.
Please note this role will require:
• A DBS Disclosure check, the cost of which will be met by the business.
• Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.