Overview Our client, a well-established medical device company, is seeking a Service Co-ordinator to join their Service Division. The successful candidate will play a key role in supporting customers, managing service administration, and coordinating repairs and preventive maintenance activities. This is a vital office-based role that requires strong organisational skills, attention to detail, and confident communication with customers, suppliers, and internal teams. Key Responsibilities Provide customer support via telephone and email, ensuring a professional and timely response to all enquiries. Manage data entry and updates within the CRM system for all service-related activities. Administer the exchange process for all repair equipment and handle spare-parts orders for customers and the internal service team. Process service contract purchase orders and non-contract service visit requests. Prepare and send repair quotations, obtaining necessary customer authorisations. Monitor and track the progress of all repairs, ensuring accurate and efficient workflow. Manage service consignment stock and ensure accurate inventory records. Schedule preventive maintenance (PPM) visits and call-outs for field-based engineers. Participate in ongoing product training provided by manufacturer representatives. Requirements Previous experience in a similar service coordination, customer service, or technical administration role. Strong administrative and data-management skills, ideally within a CRM environment. Excellent communication and organisational abilities. Proactive approach with the ability to prioritise and multitask effectively. Comfortable working in a fast-paced, customer-focused environment. Benefits Quarterly performance bonus (eligibility after successful probation). Private healthcare (following qualifying period). Contributory pension scheme. Death-in-service benefit. Employee Assistance Programme (EAP).