Membership Account Manager
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At The National College, we empower the education workforce to transform children’s lives. Our all-in-one platform helps schools, trusts and nurseries stay compliant, raise standards, and reduce staff workload — all through intuitive, powerful software.
If educators need it, we build it.
We’ve created a unique platform combining the world’s largest CPD and policy library with custom-built tools — developed in collaboration with thousands of schools and over 1,000 education experts.
We’re looking for a driven, commercially minded Account Manager to join our growing team at TNC. If you enjoy building strong relationships, identifying growth opportunities, and working with a diverse client base, this role is for you.
As a Membership Account Manager, you’ll manage a portfolio of multi-membership clients, focusing on retention, growth, and engagement. You’ll help clients maximise the value of their subscriptions by identifying upsell and cross‑sell opportunities and ensuring they see measurable benefits from our products.
You’ll develop a strong understanding of TNC’s product portfolio and deepen your expertise in complex value propositions as simpler transactions become digitalised. By tailoring your approach to each client’s objectives and operating level, you’ll deliver meaningful impact and foster long‑term loyalty.
This role offers the opportunity to partner directly with decision‑makers, connecting the dots across our membership services and demonstrating how TNC supports their ongoing success through insight, collaboration, and commercial acumen.
Job Responsibilities
* Serve as the primary commercial contact for a defined portfolio of TNC accounts
* Renew existing client subscriptions proactively and grow revenue at the earliest opportunity
* Take ownership of your territory, strategically targeting organisations using CRM data, case studies, usage insights, industry news, and targeted campaigns
* Maintain accurate and up‑to‑date account and opportunity records in HubSpot to ensure transparency and support KPI tracking
* Build strong relationships at all levels through proactive, regular engagement, delivering value throughout the client lifecycle
* Maximise client usage of current systems and identify natural upsell and cross‑sell opportunities using product knowledge and client insights
* Meet with decision‑makers to understand needs and recommend solutions that deliver ROI and improvements
* Overcome sales barriers creatively, converting sceptical stakeholders into advocates
* Leverage market knowledge to position TNC strategically against competitors and become the preferred solution
* Analyse opportunities to identify threats or barriers and accurately forecast the sales pipeline, consistently achieving monthly, quarterly, and annual targets
* Lead successful contract negotiations, driving timelines and creating urgency to control close dates wherever possible
* Prepare and coordinate client meetings and product demonstrations; attend relevant trade events to strengthen brand presence and network
* Evangelise the TNC vision both internally and externally
* Collaborate with other Account Managers to share best practices, drive initiatives, and achieve collective goals
Job Requirements
* Are self‑motivated, results‑focused, and take ownership of your success
* Have at least one year of experience in account management or client‑facing roles, ideally within a SaaS or membership‑based business
* Are confident using CRM systems and other business tools to manage client relationships
* Stay organised under pressure and know how to prioritise effectively
* Have a curious, growth‑oriented mindset and love learning about new products, industries, and features
* Are a strong communicator, both in person and in writing
* Listen actively to understand client goals and challenges
* Feel confident using data to guide decisions and forecast accurately
* Bring energy, curiosity, and assertiveness to every conversation — spotting opportunities even where they’re not obvious
* Collaborate effectively and enjoy contributing to a high‑performing, supportive team
Benefits
* Life Assurance
* Enhanced Maternity, Paternity, Shared Parental and Adoption Pay
* 24/7 Online GP
* Charity Day
* 25 Days Holiday, Rising to 30 days
* Professional Study Support
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Education Administration Programs
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