Better places, thriving communities.
Job Title: Head of Facilities Management
Location: Campsfield Immigration Removal Centre
Reports to: Centre Director / Head of FM (I&J)
Direct Reports: FM Supervisors & Helpdesk Co-Ordinators
Role Purpose
1. Provide strategic and operational oversight of integrated Facilities Management services (Hard & Soft) within a secure environment.
2. Foster a culture of collaboration, inclusion and continuous improvement, ensuring a positive experience for all service users.
3. Support, develop and retain a capable team while delivering services efficiently and within budget.
4. Build effective working relationships with clients, colleagues and supply partners, making use of wider organisational expertise.
Key Responsibilities
5. Develop and maintain positive relationships with Home Office representatives, internal teams and supply partners.
6. Support and guide service delivery teams, encouraging collaboration, accountability and development.
7. Ensure all contract requirements and CDIs are consistently met, with a focus on quality and reliability.
8. Contribute to the development and implementation of service plans, policies and procedures aligned to client needs.
9. Identify opportunities for improvement, efficiency and innovation across services.
10. Oversee FM operations, ensuring compliance with relevant legislation, standards and best practice.
11. Monitor performance through data insights, KPIs and feedback, making adjustments where needed.
12. Manage budgets responsibly to ensure cost-effective service delivery.
13. Plan and coordinate resources effectively to meet current and future needs.
14. Act as a point of contact for escalated issues, supporting timely and appropriate resolution.
15. Support audits and inspections, ensuring compliance and continuous improvement.
16. Work collaboratively with the QHSE Manager and Senior Leadership Team to maintain a safe and secure environment.
17. Follow all security procedures and protocols, reporting any concerns as required.
Skills & Experience
18. Experience in Total FM (TFM), ideally within a custodial or secure environment.
19. Background in building services maintenance, supported by a relevant engineering qualification.
20. Health & Safety qualification: IOSH (essential), NEBOSH (desirable).
21. Membership of a relevant professional body (e.g. IWFM, CMI, IOSH).
22. Awareness of SFG20 maintenance standards.
23. Experience across both Hard FM and Soft Services.
24. Understanding of relevant legislation and industry standards.
25. Experience supporting people management activities, including recruitment, development and employee relations.
26. Strong communication, collaboration and problem-solving skills.
27. Ability to interpret data and identify trends.
28. Experience managing budgets and resources.
29. Able to organise and prioritise multiple tasks effectively.
30. Comfortable using IT systems and FM platforms.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Karen Hayes at .