2nd Line Support Engineer
Our client is a well-established Managed Service Provider (MSP) supporting a wide range of SME clients across the UK.
They deliver fully managed IT services, cloud infrastructure, and cybersecurity solutions with a strong focus on reliability, professionalism, and personal service.
Due to continued growth, they’re seeking a capable and confident 2nd Line Support Engineer to join their friendly, professional technical team.
The Role
The successful candidate will act as a key escalation point for 1st Line Engineers, providing hands-on technical support across Microsoft 365, Windows Server, networking, and endpoint environments.
This is a client-facing role involving a mix of remote troubleshooting, site visits, and project work.
You’ll be based in Altrincham, with some flexibility for hybrid working.
A full UK driving licence is essential, as the role involves occasional travel to client sites — including London and the Lake District — and may occasionally require international travel to support global client operations.
Key Responsibilities
* Deliver 2nd line remote and on-site support for client systems and users.
* Act as an escalation point for the 1st Line team, resolving complex issues.
* Support infrastructure projects, migrations, and deployments.
* Troubleshoot across Microsoft 365, Azure AD, Windows Server, and networking.
* Liaise with senior engineers and vendors where needed.
* Maintain documentation and communicate clearly with clients.
* Contribute to service and process improvements.
Essential Skills & Experience
* 2–3+ years’ experience in an MSP or multi-client IT support environment.
* Strong knowledge of Microsoft 365, Intune, and Azure AD.
* Solid understanding of Windows Server, Active Directory, and Group Policy.
* Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls.
* Excellent communication and customer service skills.
* Full UK driving licence and willingness to travel as required.
Desirable:
* Experience with RMM and PSA tools.
* Understanding of Cyber Essentials and IT security best practice.
* Certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent.
The Ideal Person
Our client is looking for someone who is:
* Technically strong and pragmatic in their approach.
* Calm, methodical, and dependable under pressure.
* Confident communicating directly with clients.
* Proactive, organised, and able to manage their own workload.
* A team player with a sense of humour and a genuine interest in technology.
The Package
* Optional on-call rota participation (with additional pay).
* Ongoing training and certification support.
* Clear progression path within a supportive team.
Apply Now
If you’re an experienced IT Support Engineer ready to take the next step and join a growing MSP with a great reputation for reliability and service, we’d love to hear from you.
Apply today to find out more about this exciting opportunity.
2nd Line Support Engineer - Greater Manchester
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