Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £26,199 per year, Band C, Level 3 Hours: Full-time, 35 hours per week Contract: Permanent About the Role: At Unity Insurance, part of the Scouts movement, were proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most. Were a small, supportive team with a big heart, and were looking for an experienced Account Handler to join us. If youre passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, wed love to hear from you. This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose. What youll do as an Account Handler: Be the first point of contact for our clients Provide quotes, advice, and ongoing support Manage renewals, policy updates, and claims Recommend additional products to help clients stay protected Ensure all administration is accurate and completed on time Deliver excellent customer service and help us grow our client base What were looking for as an Account Handler: Experience in insurance and customer service Understanding of youth organisations or small charities Good knowledge of insurance principles and FCA guidelines Confident using computers and insurance systems Working towards or holding insurance qualifications A genuine passion for helping others Why join us? At Unity, your work makes a real difference. Youll be supporting the amazing organisations that help young people gain skills for life — and youll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter Benefits Were proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days holiday, rising to 32 days after 2 years service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click here. Closing date for applications : 23:59pm Sunday 31st May 2026 Interviews will be held on Monday 8th June 2026 in Lancing. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.