Panel Support Manager
3-month contract
Inside IR35
Hybrid
Central band Scotland
Harvey Nash's public sector client is looking for a Panel Support Manager.
Key Responsibilities:
* Lead, manage, train and develop a team of panel support coordinators, ensuring consistent, high-quality administrative delivery.
* Support operational planning, including panel scheduling, resource allocation and prioritisation of applications.
* Ensure panel members receive proactive, professional administrative support before, during and after panels.
* Oversee the preparation, production and quality assurance of agendas, papers, minutes, records and correspondence.
* Drive continuous improvement of administrative systems, processes and service standards in line with a quality framework.
* Manage confidential and sensitive information in line with data protection and document control requirements.
* Support organisational responses to complaints, Freedom of Information and Data Subject Access Requests, ensuring statutory timescales are met.
* Contribute to organisation-wide projects and service improvement initiatives.
* Work flexibly and collaboratively to ensure effective operational cover at all times.
Essential Skills & Experience
* Proven line management experience (minimum two years), including absence and performance management.
* Strong leadership style with the ability to motivate, support and empower teams.
* Excellent administration skills, with experience designing, implementing and improving administrative systems and processes.
* Highly organised, with strong written and verbal communication skills adaptable to different audiences.
* Confidence working with digital tools and developing efficient, flexible ways of working.
* Experience handling confidentiality, data protection, complaints, FOI and DSARs.
* Ability to develop an understanding of trauma-informed working and build personal resilience.
* A qualification in administration or a relevant subject, a degree, or substantial equivalent experience.
Desirable:
* Knowledge of relevant legislation or guidance within a tribunal, panel or public-facing decision-making environment. xcswzye
* Understanding of historical abuse, supported decision-making or survivor-focused services.
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
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