Role: Customer Service Administrator (Telco/IoT)
Location: Wilmslow, Cheshire (Hybrid - 1 day per week WFH after probation)
Hours: Full Time
Pay: £25,000 per annum
A fantastic opportunity has arisen for a Customer Service Administrator to join our client's expanding IoT team. This role will involve supporting UK-based channel partners with the provisioning, management, and servicing of IoT solutions, ensuring high standards of accuracy and customer service across multiple systems and platforms.
Benefits:
* Hybrid working after probation
* Birthday leave & paid volunteering day
* Holiday trading and increased allowance with service
* Subsidised gym membership & Cycle to Work scheme
* Retail discounts, rewards, and recognition schemes
* Regular social events
* Free eyecare, financial advice & mental health support
* Interest-free travel loan & save-as-you-earn scheme (post-probation)
* Refer-a-friend rewards
The Requirements:
* Excellent communication and interpersonal skills
* Strong organisational skills with the ability to manage multiple priorities
* Meticulous attention to detail and a problem-solving approach
* Confident using Microsoft Excel, Outlook, and other Office applications
* Eagerness to learn and adapt to new technology and systems
* Comfortable speaking with customers and partners over the phone
The Role:
* Provision new business orders across various network platforms
* Process in-life changes and manage requests using internal and external portals
* Enter data accurately into network and billing systems
* Communicate clearly with partners and customers via phone and email
* Liaise with billing teams to ensure correct configuration of products and tariffs
* Build product knowledge within the IoT portfolio
* Collaborate with colleagues across departments and support wider business projects
If you're looking to develop your skills in a growing technology sector within a collaborative and supportive environment, apply today or contact Jamie Watson at Clearline Recruitment on 01273 063769 between 9:00am - 5:30pm.