Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD
Join Our Oncology Team as an Administration/Clerical Officer!
Are you organised, compassionate, and ready to make a real difference? In this vital role, you'll be the backbone of our Oncology service—coordinating appointments, managing referrals, updating patient records, and supporting clinical teams to deliver timely, high-quality cancer care. You'll liaise with consultants, GPs, and families, handle sensitive information with discretion, and help ensure our department runs smoothly and efficiently. If you're looking for a rewarding role where your attention to detail and communication skills truly matter, we’d love to hear from you!
Main duties of the job
As an Administration/Clerical Officer within the Oncology team, you will play a key role in supporting the delivery of high-quality cancer care. Your responsibilities will include booking patient appointments, managing correspondence, updating clinical records, and liaising with patients to provide appointment details. You will assist medical secretaries and consultants by preparing clinic documentation, scanning diagnostic results into the Clinical Portal, and tracking medical records. filing, and ensuring timely communication across the team. You’ll be expected to handle sensitive information with discretion, maintain confidentiality, and contribute to the smooth running of the department through efficient and accurate clerical support.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications
Essential criteria
1. 5 GCSEs or equivalent, Grade C or above.
2. Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
3. RSA II or equivalent demonstrable experience.
4. Proof of appropriate CPD.
Desirable criteria
5. ECDL or equivalent experience and or qualifications.
6. Customer Service qualification L2
Experience
Essential criteria
7. Experience of working in an administrative/office environment.
Aptitude and abilities
Essential criteria
8. Can demonstrate SBU values
9. Excellent verbal and written communication skills.
10. Ability to work to meet deadlines.
11. Ability to prioritise.
12. Ability to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc
Desirable criteria
13. Welsh Speaker (Level 1)
Other
Essential criteria
14. Ability to travel within geographical area to meet the business needs.
15. Able to work hours flexibly.
16. Good organisational skills
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are not necessary