Head of Customer Connections Our client exists to ensure the UK has the best full fibre networks, open to provide the best gigabit capable connectivity and broadband to UK businesses though a growing partner community. The Role Responsible for developing, implementing, and managing resource planning & control strategies to ensure optimal workforce allocation and operational efficiency. This dynamic role plays a key part in supporting business objectives by aligning resource capacity with customer demand, enhancing productivity, and driving cost efficiency. Key Responsibilities ·Work Allocation & Scheduling: Prioritize tasks, ensuring SLA compliance across resource groups - Planning, Civils, Extensions, Wayleaves, Field, NOC, Contractors ·Work Control & Monitoring: Responsible for all daily orders planned and in process throughout each working day. Coordinating with internal and external teams to deliver output that supports on time delivery. Implement escalation procedures for unresolved or critical network issues. ·Production Scheduling: Creating schedules to ensure timely completion of tasks. ·Workforce Allocation: Ensure optimal deployment of resources across teams and regions to maximize productivity. ·Operational Efficiency: Identify process improvements to enhance workforce utilization, reduce costs, and improve service delivery. ·Customer Service Excellence: Ensure delivery of excellent ...