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Business Support Officer – Anti-Social Behaviour - 30 Hours, Torquay
Client: Torbay Council
Location: Torquay, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 624eb2030bc8
Job Views: 13
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description
About the Role:
Join the administration and finance team at Torbay Council as a Business Support Officer – Anti-Social Behaviour (ASB). You will be the initial point of contact, providing essential business support to ensure efficient service delivery across the Community Safety unit. Your role involves casework administration, liaising with complainants, conducting research, maintaining office systems, supporting meetings, handling sensitive information, and contributing to training and development activities.
Key Responsibilities:
* Casework Administration: Assess complaints, liaise with complainants, and conduct initial casework administration.
* Research and Documentation: Carry out small research projects and prepare documentation.
* Office Systems: Develop and maintain office systems.
* Administrative Support: Support meetings, book venues, travel, and accommodation, and handle sensitive information.
* Meeting Preparation: Prepare for and attend meetings, managing paperwork and logistics.
* Customer Care: Ensure high standards of customer care for callers and visitors.
* Transcription: Transcribe recorded or dictated minutes and compile documents.
* Flexible Duties: Assist with inspections, audits, events, and other duties as required.
* Training and Development: Contribute to training activities and participate in training.
If you are enthusiastic, adaptable, and ready to contribute to the safety and well-being of Torbay’s communities, we want to hear from you. When filling out your application, please refer to the person specification and give examples of how you meet the essential criteria.
Access the full job description at: https://www.torbay.gov.uk/council/jobs/job-descriptions/business-support-officer-anti-social-behaviour/
For an informal chat, contact Heidi McBride at 01803 207931 or [emailprotected]. Interviews are expected during the week of 19th May 2025. Apply promptly as adverts may close early.
Skills
* Ability to interpret complex information and produce clear reports.
* Excellent written and verbal communication skills.
* Effective organisational skills and ICT proficiency.
* Ability to work independently and in a team.
* Experience in a busy office environment and high-level customer service.
This role requires confident and fluent communication in English.
Knowledge
* Knowledge of criteria for addressing Anti-Social Behaviour and Statutory Nuisance.
* In-depth knowledge of administrative and organisational procedures.
Experience & Qualifications
* GCSE Level or equivalent education.
* ICT qualification or equivalent.
* Experience maintaining accurate records and producing concise minutes, notes, and actions.
Please review the careers site pages and the list of employer benefits.
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