A Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.
We are seeking self-motivated and proactive individuals to join our busy Claims, Inquests, and Complaints team. Candidates should have knowledge of handling claims, inquests, or complaints, and possess a stable background in a customer-facing environment.
The Claims, Inquests, and Complaints Officer plays a pivotal role within the Patient Safety and Governance Department. The post holder will be responsible for receiving and processing claims, inquests, and complaints, as well as supporting the day-to-day administration and management of these processes.
Please note that we reserve the right to close this vacancy early once sufficient suitable applications are received.
The post involves assisting in handling claims, inquests, and complaints in compliance with the Coroners Rules, NHS complaints regulations, and NHS Resolution procedures and protocols.
General office duties include answering phone calls, photocopying, data input, and other administrative tasks. The post holder will respond to emails and phone inquiries, interpret data, and extract information from complaint letters and reports for recording and reporting purposes.
Experience in using Microsoft Office software for typing, data entry, and general office programs, as well as trust-specific computer systems, is required.
Collaborating with colleagues across the Trust, the post holder will help organize meetings with complainants, prepare responses, and perform initial quality checks to ensure issues are adequately addressed.
Our services span three major locality hospitals at North Tyneside, Wansbeck, and Hexham, along with smaller community hospitals and clinics from Tynemouth to Berwick-on-Tweed. We also operate the Northumbria Specialist Emergency Care Hospital, the first of its kind in England, and provide home-based and community services.
We aim to give people greater choice and control over their care, helping them live independently at home and avoid unnecessary hospital admissions. High-quality patient care is at the core of our work, and we are committed to providing an exceptional experience for every patient and service user. Our extensive patient experience program is among the most comprehensive of any trust in England.
Within the Patient Safety and Governance Department, the role involves receiving and processing all claims, inquests, and complaints for the Trust. The post also entails demonstrating compassionate and inclusive leadership, fostering a culture of collective leadership within the organization. This includes engaging, enabling, and empowering others; using coaching to promote ownership of learning and quality improvement; and facilitating teamwork and collaboration within and across departments.
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