Overview
Join to apply for the Patient Services Team Member role at NHS. This is a Part-time vacancy (30 hours per week) based at Merrow Park Surgery, Kingfisher Drive, Guildford, Surrey GU4 7EP. The Patient Services Team supports the clinical team during opening hours with shifts between 8:00am and 7:00pm, including a mix of early and late shifts.
Date posted: 23 September 2025
Responsibilities
* Undertake a wide range of reception and administrative duties and provide general support to the multidisciplinary team.
* Greet and direct patients, register patients, book appointments, process information (electronic and hard copy), and assist patients as required.
* Act as the central point of contact for patients and the distribution of information, messages and enquiries for the clinical team.
* Liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.
Person Specification
Qualifications
* Essential: Educated to GCSE level or equivalent
* Desirable: GCSE Mathematics & English (C or above); AMSPAR Receptionists Qualification; NVQ Level 2 in Health and Social Care
Experience
* Essential: Experience of working with the general public
* Desirable: Experience of administrative/reception duties; experience of working in a health care setting
Knowledge and Skills
* Excellent communication skills (written and oral)
* Strong IT skills; competent in the use of Office and Outlook
* Clear, polite telephone manner; effective time management
* Ability to work as a team member and autonomously; good interpersonal skills
* Problem solving and analytical skills; ability to follow policy and procedure
* EMIS user skills (Desirable)
Personal Qualities
* Polite and confident; flexible and cooperative
* Motivated; forward thinker; high integrity and loyalty
* Sensitive and empathetic in distressing situations; able to work under pressure
* Flexibility to work outside core office hours
Other Requirements
* Disclosure Barring Service (DBS) check
* This post is subject to DBS clearance per policy
Employer details
Employer: Merrow Park Surgery
Address: Kingfisher Drive, Guildford, Surrey GU4 7EP
Employer website: https://www.merrowparksurgery.org.uk/
Job Type and Scheduling
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Health Care Provider
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