WIM Investigator, AmSec Workplace Incident Management
Job ID: 10447519 | Amazon UK Services Ltd.
The Workplace Incident Management (WIM) Team is searching for a WIM Investigator to join the team. In this role, you will oversee incident response for the Europe, Middle East and Africa (EMEA) Region. This position is an individual contributor and will report to the Regional WIM Manager, EMEA Region.
The WIM Investigator assesses and manages workplace incidents involving persons exhibiting inappropriate, concerning, or threatening behavior. To accomplish this, the WIM Investigator will work with multi‑disciplinary teams comprised of cross‑functional stakeholders (e.g., Human Resources, Employee Relations, Legal) and security partners (e.g., site security, intelligence analysts) to assess the behavior, investigate actions, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved.
To be successful in this role, you must have experience in Behavioral Threat Assessment and Management (BTAM), Investigations, Incident Management, Security Operations, Social Work or Law Enforcement. The ideal candidate must have a passion for helping people; has experience managing multiple caseloads of varying priority; possess strong analytical skills; demonstrate high judgment during high‑stress situations; be an excellent oral and written communicator; and have a high degree of integrity.
Key job responsibilities
* Build and maintain collaborative partnerships with cross‑functional stakeholders (e.g., Human Resources, Employee Relations, Legal) and security partners (site security, intelligence analysts).
* Conduct comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior.
* Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities.
* Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques.
* Analyze CCTV video, access control systems and other data collection capabilities in response to incidents to identify behaviors, root causes, locations, potential evidence, and/or persons involved.
* Use Microsoft and Adobe products to include a cloud‑based case management system for documentation of threat assessment or investigation.
* Deliver detailed, well‑organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents.
* Document, report, and appropriately elevate risks, threats or issues to internal or external stakeholders and law enforcement agencies, as required by applicable laws.
Basic Qualifications
* Bachelor's degree or equivalent in Criminal Justice, Security, Law Enforcement, or Business.
* Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response.
Preferred Qualifications
* Bachelor's degree or equivalent.
* Experience in facility/corporate security management, law enforcement, risk management, legal, or related industries.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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