Who we are
Ferguson Marine have been an integral part of shipbuilding on the river Clyde since 1903 and are now entering an exciting stage in our development as a world leader in marine engineering technology.
Over the past few years Ferguson Marine has pushed the boundaries of innovation, particularly in the development of green propulsion technologies – first diesel-electric hybrid and then liquefied natural gas, demonstrated by the recent successful launches of MV Catriona and MV Glen Sannox. Next on the hit-list is hydrogen, a gaseous fuel that can be produced using curtailed renewable energy, stored and then used on board a zero-emission vessel with fresh water as the only by-product.
At the heart of what we do is our people. We want to attract and retain the best people to ensure Ferguson Marine continues to go from strength to strength.
Our core values are Safety, Sustainability, Quality, Innovation & Excellence, Teamwork; and we are looking for talented individuals who live by and are ambassadors of our principles to support our future.
Job Summary
The IT Manager is responsible for the overall delivery, reliability, security, and continuous improvement of the organization's IT services and infrastructure. This role provides leadership and strategic oversight for both IT Infrastructure and IT Support functions, ensuring that core systems are stable, scalable, and aligned with business objectives while delivering high-quality end-user support.
The IT Manager acts as the bridge between technical teams and the business, translating operational needs into effective technology solutions, enforcing standards, managing risk, and driving operational excellence.
Key Responsibilities
Leadership & People Management
Lead, mentor, and manage IT Infrastructure Engineer and IT Support Engineer
Define team roles, responsibilities and performance objectives
Conduct regular performance reviews, coaching and career development planning
Foster a culture of accountability, service excellence and continuous improvement
Manage staffing levels, hiring, onboarding and skills development
IT Operations & Service Delivery
Ensure reliable delivery of IT services in line with SLAs and business expectations
Oversee incident, problem, change and request management processes
Act as escalation point for major incidents and service outages
Ensure effective coordination between infrastructure and support teams
Monitor service performance and drive improvements in stability and user experience
Infrastructure & Systems Oversight
Oversee the design, implementation, and maintenance of on-premises, cloud and hybrid infrastructure
Ensure availability, performance, scalability, and resilience of servers, networks, storage and platforms
Guide infrastructure modernization initiatives (e.g., cloud adoption, virtualization, automation)
Review and approve technical designs, architecture decisions and standards
Ensure disaster recovery and business continuity plans are documented, tested, and maintained
End-User Computing & Support
Ensure consistent, high-quality end-user support across all locations
Oversee device lifecycle management (provisioning, patching, replacement, decommissioning)
Ensure effective onboarding and offboarding processes
Improve self-service, knowledge management, and first-contact resolution
Champion user satisfaction and service quality metrics
Security, Risk & Compliance
Ensure IT systems and infrastructure comply with security policies and regulatory requirements
Oversee vulnerability management, patching, and access controls
Collaborate with IT Infrastructure Engineer on incident response and risk mitigation
Ensure audit readiness for infrastructure and operational controls
Promote a security-first mindset across the business
Strategy, Planning & Budget Management
Develop and execute the IT operational roadmap aligned with business strategy
Manage the IT budget, including infrastructure, licensing, support tools and services
Evaluate and prioritize technology investments and initiatives
Perform capacity planning and lifecycle management for IT assets
Identify opportunities to improve efficiency and reduce cost without compromising service
Vendor & Stakeholder Management
Manage relationships with technology vendors, service providers and partners
Negotiate contracts, renewals and SLAs
Coordinate vendor-led implementations and support engagements
Communicate IT performance, risks and initiatives to senior leadership team
Act as a trusted advisor to business stakeholders
Process, Documentation & Governance
Establish and enforce IT policies, standards and procedures
Ensure accurate documentation of systems, processes and configurations
Implement and mature ITIL-aligned service management practices
Drive automation and standardization across infrastructure and support operations
Track and report on KPIs, SLAs and operational metrics
Required Qualifications
Education
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
Experience
5–10+ years of experience in IT operations, infrastructure, or support roles
2–5+ years in a leadership or management capacity
Proven experience managing both infrastructure and service desk teams