The Grand Hotel Birmingham
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
Supreme Housekeeper - £12.80 per hour
Our Supreme Housekeepers work within the “heart of the house” and bring their personality and flair to provide a warm and friendly service to our VIP guests.
The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again, achieving Grand standards.
What you will do
• You will primarily work on the 6th VIP Floor, servicing and maintaining Grand VIP Standards.
• Your standards of servicing bedrooms should be the pinnacle of Hospitality.
• To service guest bedrooms to The Grand Housekeeping standard required - presenting immaculate beds, bathrooms and corridors.
• Work closely with the Housekeeping Management.
• Deliver and build rapport with VIPs, whilst adhering to our confidentiality and privacy policy.
• Leading by example by delivering excellent guest experiences by surprising and delighting through going the extra mile.
• To be accountable for your allocated section of bedrooms ensuring a high standard of presentation and maintenance is second nature, including Public Areas.
• Be flexible to jump into any role within the housekeeping department when required.
• Contribute to creating a warm and welcoming environment for our guests and colleagues.
Ideal candidate
• Team player
• Strong organisational and time management skills
• Strong communication skills
• Previous experience within a similar or supervisory role is essential.
• Be fully flexible to be able to work shift patterns through weekdays and weekends
Benefits:
• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided